Frequently Asked Questions (FAQ)


What’s your deposit policy?

We hold $50 damage deposit refundable if no damage of any kind.


What is your reservation policy?

Please go to one of the major vacation rental booking sites showing our listing: HomeAway (p4675022), VRBO (4675022ha) or AirBnB (21111077).


Can I contact you directly?

Yes. Contact us via E-mail: owner@rockcastledala.com or  (512) 970-3231.


What should I do if I run into a problem with an appliance or other equipment?

If you think it is probably just “operator error” then first look for info in the “Booked” link. No luck? Call us then.


How far to tubing on the Guadalupe? How far to Schlitterbahn, how far to New Brunfels,  how far to San Marcos Outlet Malls, how far to a boat launch, how far to a marina with rentals? San Antonio Riverwalk?

New Braunfels & Schlitterbahn: 21 miles.

San Marcus Outlet Malls: 25 miles.

Boat launch:  0.75 miles;

Crane Mills Marina: 9.7 miles, Canyon Lake Marina;

Guadalupe tubing: 4.2 miles;

San Antonio River Walk: 44 Miles;

UT Austin: 61 miles.

Preston Memorial Library,

Lakeside Golf,

Canyon Lake Dam, CVS, Brookshires, HEB, Walmart, USPS, Ace Hardware, Lowes, Wildflour Dining, various dining places.